Mobile Deposit

Instant Access

Use it anytime. All you need is internet access.

Convenient

Do it anywhere — at home, at work, or on the go.

Easy

Just snap a picture and send it our way for deposit.

Secure

Your personal info is protected on our secure app.

Log Into Northeast's Digital Banking App.

Select “Check Deposit” From the Bottom Menu.

Endorse the Back of the Check and Write "For Mobile Deposit at NECU " Under Your Signature.

Select the Account Where You Want the Money to Go and Type in the Check Amount.

Take a Picture of the “Front” and “Back” of Check.

Click “Submit” and Boom, You’ve Done It!

Have Questions? We’re Here to Help!

Call a Member Experience Specialist at888-436-1847

Visit Your Local Branch

Schedule an Appointment

Mobile Deposit is a convenient service that enables you to make deposits to your accounts from anywhere, just by using a scanning device, tablet or an iPhone® or Android® smart-phone from any location with secure Internet access.

You can sign up for this service one of two ways: Online – sign up via your Digital Banking account, or right from your smart-phone with our Northeast Credit Union Digital Banking app. You must agree to the Terms and Conditions for Mobile Deposit.

Mobile Deposit Capture features multiple layers of security including password protection, Internet firewalls, and 128-bit encryption (256-bit encryption for mobile), the highest level of security available.

A mobile device (iPhone, iPad and/or Android) with Internet/cellular access that is enrolled in Digital Banking. After enrolled you are able to select the deposit option.

Mobile Deposit saves gas, time, and stamps. You don’t need to visit one of our branch offices or go to an ATM to make check deposits. You can simply deposit from anywhere, 24/7 and get fast access to your funds.

You can transmit Mobile Deposits to us 24-hours a day, 7-days a week, even on weekends and holidays with the exception of the credit union’s routine maintenance downtime.

Yes, you will need to specify the checking or savings account you want the deposit to post to, or it will post to the first account on your membership.

Mobile Deposit is free! Members will not be charged a monthly fee.

Any of our personal checking, business or savings accounts.

Yes. To see your deposit history, sign into your Northeast CU Digital Banking App and click on "Check Deposit" from the bottom menu. When you're in the Mobile Deposit window, select the "Deposit Check History" tab.

Yes. After you are registered for Mobile Deposit online service, you can still make deposits in whatever method is most convenient for you.

When you first enroll you'll get a mobile message confirming your access to Mobile deposit and also an email when deposits are approved or denied.

The sending email address will be: remoteservices@necu.org. For some members, these emails may be filtered into “Junk Mail” or “SPAM” folders, so be sure to check those folders periodically.

Single-party domestic checks made payable to the owner(s) of your Northeast Credit Union checking or savings account.

You can send us a secure message via Digital Banking, or call us at 888.436.1847.

Only one check can be submitted at a time with Mobile Deposit.

Yes. There is a set standard limit. However, you do have the option to request more.

Yes, there may be. All deposits are subject to the Terms and Conditions in the account information brochure you received when you joined the Credit Union. Please refer to Northeast Credit Union’s Funds Availability Policy. Deposits will be held the same way they are held at an ATM.

No. Variation in check sizes, colors and designs can impact the readability of the check. If a check does not scan, the software on your computer or smart phone will advise you. You may bring it to one of our branch offices, or mail it with a checking deposit slip to: Northeast Credit Union, 100 Borthwick Avenue, PO Box 1240, Portsmouth, NH 03802-1240. NOTE: It is for this reason that we recommend that you not destroy your checks for 60 days.

The software has an Image Quality Assessment (IQA) tool that automatically identifies checks with missing or unreadable fields.

Store it in a secure location for at least 60 days, then destroy it (preferably with a shredding machine) once you have confirmed in your account statement that the deposit has posted to your account.

The scanned check was outside the criteria for your account. There can be various reasons for this, but generally it would be due to the check being illegible. Therefore, the check should be brought to one of our branches.

After reviewing the deposited item, it was determined that the amount entered was different from the legal amount on the check. You should refer to the image on your History page in your Mobile Deposit to verify this information. If you still have a question call us at 888.436.1847.

You need to change your time out settings through the User Options in Digital Banking.

Mobile Deposit

Skip the trip to the branch.

When it’s time to make a deposit, everything you need is an arm’s reach away. Just use your smartphone — simply sign, scan, and send an image of the check our way to take care of it in just a few finger taps.

Instant Access

Convenient

Easy

Secure

How to Use Mobile Deposit.

Log Into Northeast's Digital Banking App.

Select “Check Deposit” From the Bottom Menu.

Endorse the Back of the Check and Write "For Mobile Deposit at NECU " Under Your Signature.

Select the Account Where You Want the Money to Go and Type in the Check Amount.

Take a Picture of the “Front” and “Back” of Check.

Click “Submit” and Boom, You’ve Done It!

Don't Have the App Yet?

Have Questions? We’re Here to Help!

Call a Member Experience Specialist at888-436-1847

Mobile Deposit FAQs

Mobile Deposit

Skip the trip to the branch.

When it’s time to make a deposit, everything you need is an arm’s reach away. Just use your smartphone — simply sign, scan, and send an image of the check our way to take care of it in just a few finger taps.

Instant Access

Convenient

Easy

Secure

See the Mobile Deposit in Action

How to Use Mobile Deposit.

Log Into Northeast's Digital Banking App.

Select “Check Deposit” From the Bottom Menu.

Endorse the Back of the Check and Write "For Mobile Deposit at NECU " Under Your Signature.

Select the Account Where You Want the Money to Go and Type in the Check Amount.

Take a Picture of the “Front” and “Back” of Check.

Click “Submit” and Boom, You’ve Done It!

Don't Have the App Yet?

Have Questions? We’re Here to Help!

Call a Member Experience Specialist at888-436-1847

Mobile Deposit FAQs

What is Mobile Deposit?

How do I enroll in Mobile Deposit?

How secure is Mobile Deposit Capture?

What do we need to use Mobile Deposit Capture?

What are the benefits of using Mobile Deposit?

When can Mobile Deposits be issued to the credit union?

Can I choose the account that I want my deposit to post to?

What are the fees for the service?

What types of accounts can I scan deposits into?

Can I view a statement or history of deposits?

Can I still bring check deposits into a branch office?

What notifications should I expect to receive regarding Mobile Deposit?

What email address will I see when I receive communications about Mobile Deposit?

What types of checks can I scan for online deposit?

What do I do if I have questions about the Mobile Deposit service?

How many checks can be included in one deposit?

Is there a daily limit to the total deposit amount?

Will holds be placed on checks submitted through Mobile Deposit?

Can I expect that all checks will scan correctly?

How do we know if the image quality is acceptable?

What should I do with a check once it has been deposited successfully?

I scanned a check, then receive an email instructing me to bring the check to a branch office. Why?

The amount I entered for a deposit is different from the amount I got credit for. Why?

Why do I keep getting timed out while I’m in a Mobile Deposit session?