Report Fraud & Disputes
If you’ve experienced fraud, don’t hesitate to let us know.
If you believe your account has fallen victim to fraud or you would like to file a dispute, please complete the appropriate form below and a Member Experience Specialist will reach out to assist you.
***IF REPORTING AN UNAUTHORIZED TRANSACTION ON A DEBIT OR CREDIT CARD, YOUR CARD WILL BE PERMANENTLY DEACTIVATED.
What is an unauthorized transaction?
An Unauthorized transaction is the use of a debit or credit card, member account, number, or checking account number that you did not authorize the use of, and you do not know who the merchant is or the person who was paid in this instance.
If reporting an unauthorized transaction on a debit or credit card, your card will be permanently deactivated.
What is a disputed purchase?
A dispute is when a purchase is made with a merchant and one of the following is being disputed: duplicate charge, the charge was more than previously agreed upon, item/service was never received, quality of item/service was not as described, etc.
Please send documentation such as purchase receipts or emails directly to firstname.lastname@example.org.
What is a scam?
A scam takes place when an unsuspecting individual gives out their Debit or Credit Card number, account number, or other sensitive personal information to someone over the phone, email, through text, online or in person.
If you believe you have been a victim of a scam, report it to us immediately.