Report Fraud & Disputes

If you’ve experienced fraud, don’t hesitate to let us know.

If you believe your account has fallen victim to fraud or you would like to file a dispute, please complete the appropriate form below and a Member Experience Specialist will reach out to assist you.

 ***IF REPORTING FRAUD ON A DEBIT OR CREDIT CARD, YOUR CARD WILL BE PERMANENTLY DEACTIVATED.

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What is fraud?

Fraud is the unauthorized use of a debit or credit card, member account number, or checking account number. This means you did not authorize the charge and did not know who the merchant or the person that was paid in this instance.

Report Fraud
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What is a dispute?

A dispute is when a purchase is made with a merchant and one of the following is being disputed: duplicate charge, the charge was more than previously agreed upon, item/service was never received, quality of item/service was not as described, etc.

Dispute a Charge
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What is a scam?

A scam takes place when an unsuspecting individual gives out their Debit or Credit Card number, account number, or other sensitive personal information to someone over the phone, email, through text, online or in person.

In these instances, a police report should be filed and no packet needs to be completed as Northeast does not have the ability to dispute these types of incidents.

Do You Suspect Fraudulent Activity?

Be sure to let us know. Call a Member Experience Specialist at888-436-1847