Mobile Deposit
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Wealth Management
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Sample Fraud Investigation Email
FISERV is committed to providing you with the most advanced fraud protection solutions available in the marketplace. Although preventive measures have been taken to secure your Debit card account, please call us immediately, toll-free at: 1-877-253-8807
You will be prompted to enter your Case ID: 000000
For your protection, we want to verify that the recent transactions on your Debit card account were made with your authorization. You can reach us 24 hours per day, 7 days per week.
Transaction Information
Date: 9/20/2018
Amount: $XXX.XX
Merchant Name: ABC MERCHANT
Merchant Location: ANY TOWN, ANY STATE
Sincerely,
Northeast Credit Union
Case ID: 000000
Cardholder Name: JOHN DOE
Debit Card Ending in XXXX
**** THIS IS AN AUTOMATED EMAIL. DO NOT REPLY TO THIS EMAIL.
**** Disclaimer Information: This email is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately at 000-555-0000 and then delete this message from your system. Please do not copy it, use it for any purposes, or disclose its contents to any other person. To do so could violate state and federal privacy laws. Thank you for your cooperation.
Sample Fraud Investigation Voicemail
#1 U.S. Transaction
This is the Northeast Credit Union fraud detection center calling to verify recent transactions on your Northeast Credit Union [Debit, Credit or ATM] card ending in [last 4 digits of the card].
Due to unusual activity, a temporary hold may have been placed on your card.
Please have [Member Name] call us as soon as possible at 1-877-253-8807. You'll be asked to enter case number [CaseID]. -Again, the toll-free number is 1-877-253-8807 and enter case number [CaseID].
We are available 24 hours a day. Thank you.
#2 International Transaction Verification
This is the Northeast Credit Union fraud detection center calling to verify recent transactions on your Northeast Credit Union [Debit, Credit or ATM] card ending in [last 4 digits of the card].
Due to unusual activity, a temporary hold may have been placed on your card.
Please have [Member Name] call us as soon as possible at 1-973-682-2652. You'll be asked to enter case number [CaseID]. -Again, the toll-free number is 1-973-682-2652 and enter case number [CaseID].
We are available 24 hours a day. Thank you.
Our Gorham Branch is temporarily closed; the ATM at this location remains available.
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