Northeast Credit Union strives to make its products and services, including its website, accessible to all users, including people with disabilities. NECU.org, our corporate website, is ADA compliant and incorporates industry standards for browsers and user platforms.
Children's Online Privacy Protection Act (COPPA) Disclosure
The online financial services offered through Northeast Credit Union's website are not designed for or directed towards children under the age of 13. We do not knowingly solicit or collect personal identifiable information from children without parental or guardian consent. Should we receive online information from any child, we will only use this information to respond directly to the child's request, notify parents, or seek parental or guardian consent. If you believe your child has provided personally identifiable information to us, please contact us at 1-888-436-1847. For more information about the Children's Online Privacy Protection Act (COPPA), please visit the Federal Trade Commission website at www.ftc.gov.
Combined Disclosure Agreement
Credit Card Disclosures
Deposit Account Disclosures
If you have a dispute with any fees charged regarding your account, you may contact us directly by calling 888-436-1847, during regular business hours or visiting your local branch, we will be happy to assist you.
Maine Residents, please contact us directly as noted above, or feel free to contact the Maine Bureau of Financial Institutions, at 36 State House Station, Augusta, Maine 04333-0036; or you can file a complaint electronically, at http://www.maine.gov/pfr/financialinstitutions/complaint.htm
Online and Automated Account Services
We have created the following Website Security Statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for our website:
Visitors to the Northeast Credit Union website will remain anonymous. We do not collect personal identifying information about our visitors to our site.
We use your IP address to help diagnose problems with our server and to administer our website. Our servers collect standard identifying information about visitors to the site, such as date and time visited, IP address, city, state, and country. This information is used to compile standard statistics on site usage.
If you have provided identification (such as name and address) via email or information request forms, the information will only be used to communicate with you to handle your request. It is not sold or transferred to other parties unless required by law or court order.
This site contains links to community websites. Northeast Credit Union is not responsible for the practices or the content of such websites.
We caution members to avoid transmitting confidential information over the Internet, unless the transmission is done within a secured area. Neither online applications nor email messages are secure communication channels. To safeguard your privacy, any message containing confidential information should be printed and then faxed when completed outside the secure area.
Information sent through email is not secure. Please do not send confidential information (account number, social security number, PIN number, etc.) through email.
If you have questions about this privacy statement, the practices of this site, or your dealings with this website, please contact: Northeast Credit Union; PO Box 1240; Portsmouth, NH 03802-1240
If you prefer to communicate through email, contact firstname.lastname@example.org. Please note that information sent through email is not secure. Please DO NOT SEND CONFIDENTIAL INFORMATION (account number, social security number, PIN number, etc.) through email.
Your Billing Rights