Northeast Credit Union (NECU) is pleased to announce that it has completed construction of its new, branch of the future, in Hooksett, New Hampshire which will be ready to serve the Greater Manchester communities. This high-tech facility located at 1289 Hooksett Road, introduces new levels of technology that offer a high-touch, high-tech experience for members, Smart ATMs at the drive-up and a non-traditional branch layout. Smart ATMs transactions are handled through real-time video by NECU team members allowing members to ask questions on their accounts, even open new accounts from the convenience of their vehicle. In-branch service will offer members a more robust interaction with the staff as the newly designed teller pods break away from the traditional barrier-type teller line, and offer a more progressive, collaborative, and open concept for a richer more personal member experience. This new facility embraces an open retail environment, a comfortable atmosphere, with wireless internet and a coffee bar.
“This branch relocation will offer greater convenience for our members, all in a more contemporary and inviting space. We are creating a new experience that will allow us to serve our members with a higher degree of care and expertise. We are always creating ways to deliver the latest in technology while maintaining the personal and friendly service our members appreciate and have come to expect” explains Tim Collia, Northeast Credit Union’s President and CEO. “We welcome our new neighbors in Hooksett to come say hello, and experience our top-notch service, innovation, products and facilities” he added.
Though the branch is NECU’s first in Hooksett, the credit union has been working with organizations in the area for several years. Honor Flight New England, as well as Make-A-Wish NH, have a long-standing relationship with the Credit Union. NECU has also been hosting financial education fairs for 8th graders in the Greater Manchester area for several years, including those at Henry J. McLaughlin Middle School.
As a continued part of NECU’s commitment to the communities, it serves they will host events throughout the summer in partnership with local businesses that will be open to the community allowing them to experience the new branch while enjoying great local food, and activities. “Community involvement is at the core of who we are as an organization,” mentions Andrea Pruna, Senior Vice President, Chief Marketing and Retail Officer. “We are excited to be deepening our community involvement and forming partnerships with organizations and people who are working to build stronger communities,” she stated.
“We are excited to be a part of the Hooksett community, allowing us to further expand our services in Greater Manchester. At this new branch, members can expect our continuous commitment to a full array of financial solutions delivered by our committed and knowledgeable team members. We will continue to enhance the financial well-being of our members and this new branch will allow us to deepen our relationships and understand the needs of each individual” Collia concluded.
The Hooksett branch joins the growing trend in banking toward technology automation and optimizing the member experience. Laurie Beebe, Manchester Branch Manager having served NECU members for more than 32 years, will continue to oversee the management of the Hooksett branch.