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10 Ways to Avoid Fraud

Stay informed, be proactive, and follow your instincts.  

Scammers and cyber criminals are finding more and more clever techniques to deceive and defraud millions of people every year. Often times, they’ll use new technology with old tricks to get people to give out personal information or send money to a fictitious organization or charity.

Don’t fall victim of their devious tricks – know the warning signs and keep your personal information personal.

1. DETECT IMPOSTERS. Scammers will pose as a familiar organization, charity, financial information or even family member. Never send money or give out personal information to an unexpected request. Remember, Northeast Credit Union will never ask you to verify your social security number or card number over the phone.

2. RESEARCH. Thinking of making a purchase with a company that you haven’t heard of before? Do some online researching using words like ‘review’ or ‘complaint’ to see if other people have reported the company as fictitious or encountered scams.

3. DON’T TRUST YOUR CALLER ID. Technology allows criminals to use fake caller ID information displaying a phony name and number. Should someone call asking for personal information or money, hang up immediately.

4. DON’T PAY FOR AN UPFRONT PROMISE. If someone calls asking for advance payment for a service, do not give out any information. This is a common technique used by criminals to swindle money out of people.

5. CONSIDER YOUR PAYMENT METHOD. VISA® credit cards offer an added layer of fraud protection with Zero Liability*. If you discover unauthorized or fraudulent purchases on your account, you will not be held responsible for the charges. For more information about Visa’s Zero Liability please visit www.visa.com.

6. TALK IT OUT FIRST. Before giving out any money or personal information, first, talk to someone you trust. Criminals will try to pressure you into making a quick decision. Stop, research the organization and consult with an expert or friend before acting.

7. DITCH ROBOCALLS. If you answer your phone and are greeted with an automated message or sales pitch, hang up immediately. Be sure to file a report with the Federal Trade Commission (FTC).

8. READ THE FINE PRINT. Some companies use free trials to sign you up for products and will continue to automatically bill you each month until you cancel. Before you accept a free trial, be sure to read the fine print and carefully review the cancellation policy.

9. DON’T DEPOSIT AN UNFAMILIAR CHECK. If someone sends you a check asking you to deposit it and wire money back – do not deposit the check. Criminals use this scheme to turn a fraudulent check into legitimate cash. This could overdraw your account leaving you responsible to pay the bank back the full amount.

10. SIGN UP FOR SCAM ALERTS & CardValet®. Sign up for free scam alerts through the FTC today and stay up-to-date on the latest tips and advice about scams and new scamming techniques. For more information, please visit www.ftc.gov. Download our CardValet® app, a FREE fraud mitigation tool for your NECU debit card at www.necu.org/cardvalet.

How to Report Fraudulent Transactions:

1. Report the fraudulent transaction as soon as you discover it. Contact a Member Service Representative by phone at 888-436-1847 or email at memberservices@necu.org.

2. Complete a fraud packet and include copies of receipts or supporting documentation of the unauthorized transaction(s).

3. Be sure to update your records by keeping a copy to file for yourself, write down dates you made calls or sent additional information supporting the fraud claim.

4. Return the signed and completed fraud packet to us by fax, email, mail or drop it off at a branch near you.

5. Contact your homeowner's or renter’s insurance company to verify in your policy covers the liability for card thefts. If not, some insurance companies will allow you to change your policy to include this protection.

To learn more about fraud prevention, please visit necu.org/fraud.

*VISA’s Zero liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by VISA®, or certain commercial card transactions. Cardholder must notify Northeast Credit Union promptly of any unauthorized use.