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Fraud Investigation Team

Helping to keep you and your accounts safe.

Fraud can happen to anyone, at any time. As your financial partner, we’re committed to protecting your accounts and cards from fraud and theft. That’s why we’ve teamed up with a fraud management system to help identify and stop suspicious or fraudulent transaction on your account.

How Does It Work? 

Our fraud prevention system (eNFACT) monitors payment channels, analyzes purchase history and spending patterns for suspicious transactions to detect fraud on your Northeast Credit Union Visa® Debit and Credit Card. As a result, if we detect something outside of your normal card activity, you will be contacted to either confirm the transaction or to begin the process of resolving fraud by one or all of the following methods:

Email - You will receive a fraud notification email from "EnFact Notifications"/ noreply@enfactnotifications.com. The email will provide you with details regarding the transaction in question and instructions on how to resolve the case.

View Sample Email

 

 

Voice Call – You may receive a call from the " Northeast Credit Union Fraud Detection Center". If an agent is calling, your Caller I.D. will show 800-262-2024. Follow the prompts to verify the transaction or start resolving fraud.

Voicemail – If you do not answer the call, a message will be left with a case number specific to your account. Use this number when you call back as a way for our Fraud Prevention Services to identify your information.

View Voicemail Scrips

 

 

Letter – A letter will be also be sent tot the address on file. Please disregard the letter if the issue has already been resolved.

View Sample Letters

 

 

ENFACT FAQs

Help us keep you safe

It’s very important that we have your current contact information (including phone numbers for home, work, mobile and email address) in case we need to notify you of a potential fraud risk.

Your participation and immediately responding to our contact efforts is a crucial step in helping to prevent fraud from happening to you.

Contact us with your most up-to-date contact information

Notify us if you will be traveling and using your Debit or Credit Card to avoid service interruptions

• To report Fraud on your Debit or Credit Card, please visit necu.org/reportfraud and fill out the form.

Block a lost or stolen card using our Cardvalet® app or by calling 888-436-1847 and select option #3 or through Online Banking under ‘Services’, ‘Lost, Stolen Card’.

Northeast Credit Union will never call, email or send a text message and ask you for your account numbers, PIN or other personal information.