In an effort to exercise extreme caution for our members, staff and those most at-risk within our communities, we're offering Drive-Up only service in our branches until further notice (ATM only in Concord and Naval Shipyard).
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Don’t becoming a victim. Learn the most common warning signs of illegal activity.
Learn how to recognize the red flags to help prevent elders from financial exploitation.
Equip yourself with the knowledge of how to protect your sensitive and financial information.
Here are some common terms to help you better understand the different types of fraud.
If you’ve misplaced or lost your wallet, Credit Card or checks, don’t worry. Here’s what to do if this happens.
If your personal information has been comprised due to a data breach or your identity was stolen, here are the necessary steps to take corrective action.
We’ve teamed up with a fraud management system to help identity, stop suspicious and fraudulent transactions on your account.
If you’re planning to travel, be sure to let us know so we can ensure your Debit and Credit cards avoid service interruptions due to suspicious activity.
If you notice any unfamiliar charges or transactions on your Debit or Credit card, contact us immediately
It’s very important that we have your current contact information (including phone numbers for home, work, mobile and email address) in case we need to notify you of a potential fraud risk.
Your participation and immediately responding to our contact efforts is a crucial step in helping to prevent fraud from happening to you.
• Contact us with your most up-to-date contact information
• Notify us if you will be traveling and using your Debit or Credit Card to avoid service interruptions
• To report Fraud on your Debit or Credit Card call 888-436-1847 or send us a secure message through Online Banking under ‘Message Center’.
• Block a lost or stolen card using Cardvalet® app, by calling 888-436-1847 and select option #6 or through Online Banking under ‘Services’, ‘Lost, Stolen Card’.
Northeast Credit Union will never call, email or send a text message and ask you for your account numbers, PIN or other personal information.