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COVID-19 Fraud Precautions

With growing concerns surrounding the Coronavirus (COVID-19) and safety measures for protecting our health, we should also be mindful in caring for our personal and financial information.

Fraud can happen to anyone, at any time and unfortunately there is a greater likelihood of this happening during a time of crisis and uncertainty.

Protect Yourself from Fraud:

  • Don’t respond to emails asking you to verify or update your personal information.

  • Delete any unsolicited emails in your inbox – don’t even open them!

  • Never give out personal or financial information online or over the phone (unless you initiated contact).

  • Check the HTTPS on the address bar. The ‘S’ means the website is secure.

  • Verify email addresses by hovering over it. Hackers can spoof a display name to appear to come from someone legitimate.

  • Don’t answer phone calls from unknown phone numbers. Research the company and their phone number; do not use any number or link that was given in an email.

  • Update security software/firewalls and back up your data.

  • Don't attempt to purchase products or treatments that claim to protect, treat or cure COVID-19 that hasn't been approved by the FDA or a medical professional or isn't sold by a reputable vendor.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at

The Social Security Office has received reports that Social Security beneficiaries are receiving fake letters stating their payments will be suspended unless they call the number referenced in the letter and provide personal information or immediate payment. Any communications from the Social Security Administration (SSA) with these claims are false. Do not respond or provide any personal or sensitive banking information.

If you receive a letter, text, phone call or email that you believe is suspicious, please contact the SSA online at

Please share this information with your friends and family, to help spread awareness about Social Security scams.

Help us keep you safe

It’s very important that we have your current contact information (including phone numbers for home, work, mobile and email address) in case we need to notify you of a potential fraud risk.

Your participation in immediately responding to our contact efforts is a crucial step in helping to prevent fraud from happening to you.

Contact us with your most up-to-date contact information

Notify us if you will be traveling and using your debit or credit card to avoid service interruptions

Report a lost or stolen card at 888-436-1847 and select option #6 or through Online Banking under ‘Services’, ‘Lost, Stolen Card’.

Northeast Credit Union will never call, email or send a text message and ask you for your account numbers, PIN or other personal information.