“Monica has been overseeing the Records Processing department for the last 15 months and has done a fantastic job leading her team through great progress. We are thrilled to see her grow into this new role, take on new responsibilities and lead her team to continued success,” shares Richard Lipari, Vice President Operations.
“I am looking forward to being challenged in new ways and for the opportunity to collaborate with the leadership team on continual process improvements and strategy in order to meet our members’ needs,” shares O’Hara.