More is Coming

Our digital banking platform is being upgraded to provide our members with an improved banking experience. In today's mobile first world, we want to have a seamless and consistent experience across all devices. All the features that members currently enjoy will be available in this new & improved digital banking experience, but with some new  features to make banking online even easier!

The look and feel of our digital banking platform will be cleaner and easier to navigate than our current platform! Best of all it will offer the same experience and functionality across all your devices. Along with the look and feel, there will be several product enhancements such as improved financial tools, credit score monitoring, and access to all personal accounts under one login.

The new platform will be coming summer 2022.

We anticipate the transition to be seamless for our members with no downtime. On the day we launch, members will simply visit necu.org or use their NECU mobile app and login using the credentials they already have.

Members will continue to access online banking from necu.org or via the NECU mobile banking app.

• Primary members will continue to use their online banking user IDs that they had previously set up.
• Joint members will use the self-enrollment page to create their online banking access.

We have quite a few new features with the new digital banking platform. Here are some of them: 

• Credit Score Card
• Report fraud and dispute charges with just a few clicks
• Categorize transactions directly in your account
• Apply to skip a payment at anytime in the year
• Link your external accounts for full financial picture view

Unfortunately, a few features will be removed from the new platform. 

• Business Members will no longer be able to view their business accounts via cross account access. 

Your current account nicknames will carry over to the new platform and you will still be able to edit nicknames whenever you'd like.

Unfortunately, any history, goals, budgets or categories that were set by members through myMoney will not transfer over to the new platform. We recommend you download and save this information before the transfer for your records. 

Here is what you should do before we switch to the new digital banking platform:

• Ensure personal information is correct.
  • Name
  • Date of Birth
  • Social Security Number
  • Email address
  • Mailing address
  • Phone number
• If you currently use myMoney, download any data you'd like to save. 

If you are experiencing issues logging in, please call us at 888-436-1847 or stop by your local branch.

If you have not previously logged in, please use the self-enrollment option to set up your user profile, which can be found by clicking "Enroll" under the Digital Banking login on necu.org.

Members will no longer use security questions within the new digital banking platform, instead Secure Access Codes will be used, which will be sent to the email or number we have on file for you.

The most updated versions of Chrome, Firefox, Safari, Edge.

Internet Explorer will continue to not be supported.

Primary members should have a seamless experience with their bill pay payees and recurring payments transferring over. Bank to Bank transfer records will also transfer to the primary members access.

Joint members will need to recreate bill pay payees and bill pay payments. They would also need to enroll any accounts they wish to have Bank to Bank access. We also recommend that Joint Member discuss which Bill Payments are set up with the Primary account owner to avoid duplicated payments. 

Mobile devices like iPhones & Androids. iPads and android tablets will also be supported.

As always make sure your software is up to date.

Yes, when the switch is made, you will need to update your NECU Mobile Banking App, if you don't already have automatic updates setup on your device.

No, your current eDocument settings will carry over to the new platform. 

No, your transaction history will show in the new platform!

No, there are no changes to the telephone banking platform at this time. Please note telephone banking is not the same as mobile banking.