Our Branch Lobbies Are Open for Teller Transactions
Masks will be required for visitors and staff in the branch. We may ask you to temporarily remove your face mask for security and identification purposes.
If you’re uncomfortable wearing a mask, please continue to conduct teller transactions through our Drive-Up locations or our online channels. To see how you can manage your finances with us on your time, and from wherever you may be, please visit necu.org/alltheways.
Scheduled Appointments with Member Services Representatives
You will continue to schedule an appointment for services for which you would normally visit with a Member Services Representative. This will help us to keep our waiting areas open and allows for social distancing in our branches. These appointments can be done in-person at a branch or over the phone, at a time convenient to you.
We care deeply about everyone’s health, and this is why we’re following State and CDC guidelines to ensure that your experience with us safe and enjoyable. To view our response to COVID-19, please visit necu.org/coronavirus.
What To Expect Once You’ve Scheduled Your Appointment
You will receive an email and/or text confirmation with the date and time of your appointment along with a link to important information regarding COVID-19 requirements for in-person appointments.
The day before your appointment you will receive a reminder call from a Northeast Credit Union Member Services Representative. They will inform you of any documents you will need for your appointment, as well as address any questions you may have.
The Day of Your Appointment
Please wear a mask or face-covering. We are asking that all members entering our offices cover their nose and mouth. You can do this with a scarf, a homemade cloth mask, or your own surgical mask. If you prefer not to, or can’t wear a face covering, we are happy to set up a time to speak over the phone, or assist you through one of our Drive-Up locations.
Please reschedule if you’re not feeling well. If you are experiencing any COVID-19 symptoms, we’ll gladly reschedule to a time when you’re feeling better; symptoms may include:
Fever over 100.0°F
Shortness of breath
Recent loss of taste and/or smell
Please be on time. We ask that you arrive to your appointment on time. This will allow us to have ample time to handle your financial needs.
We’ll greet you at the entrance. Only the main entrance doors will be open - a Northeast Credit Union employee will greet you at the entrance.
Smile for the camera! As part of our security protocol, our staff will ask you to briefly remove your mask and smile for our security camera.
Things may look a little different.
All branches have been equipped with social distancing measures for your added safety. For sanitary purposes, coffee and water stations, as well as public restrooms will remain unavailable during this time, please plan accordingly.
Thank you for helping us to keep our community healthy while we provide you with the service and assistance you deserve.