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Coronavirus (COVID-19): Important Information For Our Members

Posted 7/17/2020

Contact Center Hours Changing

Starting Monday July 20th our Contact Center Hours will be changing.

Our new hours will be:

  • Monday- Friday: 9:00 AM-5:00PM

  • Saturday- 9:00AM-Noon

Please be aware that we are currently experiencing high call volumes and your wait may be longer than expected. We have multiple channels to serve you, we invite you to learn all the ways in which you can conduct your banking, please visit necu.org/alltheways.

Posted 7/6/2020

Branch Lobbies Are Open

Today our branch lobbies will be open for teller transactions. We are excited for this next phase of reopening and are looking forward to seeing your friendly faces!

Appointments with Member Services Representatives will continue to be scheduled in advance. You can easily set-up your appointment online by visiting necu.org/hello.

What to expect when entering our lobbies:

  • Masks will be required for visitors and staff in the branch.

  • We may ask you to temporarily remove your face mask for security and identification purposes.

  • There will be a limited number of visitors inside the lobbies at a given time. This will ensure we can keep safe social distancing.

  • We ask all our visitors to respect the social distancing guidelines set forth by the CDC; we have installed floor-markers for easy reference.

  • Routine cleaning and disinfecting will be conducted throughout the day.

  • Our member facing areas have all been equipped with plexiglass barriers.

As a reminder, our remote services – Online and Mobile Banking, ATMs, Night Deposit Boxes and Drive-Up services will continue to be a great banking alternative, and we encourage you to use these services as much as possible. Please visit necu.org/alltheways to see the many ways you can manage your finances safely and securely.

Posted 7/5/2020

Payment Protection Program Update

The application period for the Payment Protection Program (PPP) has been extended until August 8, 2020. If you are a member who has any questions about your existing PPP loan, or are applying for forgiveness please email pppreview@necu.org for further assistance.

Posted on 6/25/2020

All Branches Opening July 6th for Teller Transactions

We are pleased to announce that on Monday, July 6th all Northeast Credit Union Branch Locations will be open for Teller Transactions.

In-Person or phone appointments with Member Services Representatives will continue to be scheduled online. To schedule an appointment with a Member Services Representative, please use the button below.

Schedule An Appointment

 

Our Drive-ups will remain open and members are strongly encouraged to continue using convenient digital services as an alternative to visiting a branch. Please visit necu.org/alltheways to understand the many ways you can handle your financial needs safely and conveniently.

To ensure the safety of members and staff, below is a list of items to expect once lobbies re-open for Teller Transactions:

  • Masks will be required for visitors and staff in the branch. We may ask you to temporarily remove your face mask for security and identification purposes.

  • Social distancing in the teller lines, lobby areas and offices will be required.

  • We will limit the number of people inside at any given time.

  • Routine cleaning and disinfecting will be conducted throughout the day.

  • Increased access to hand sanitizer.

  • Teller stations, Member Service desks and offices will be equipped with germ shields/Plexiglas barriers.

  • Shareable items such as pens will be removed. If a pen is needed, members will be directed to keep the pen after use.

Please keep in mind the health and safety of our staff, members and community is our top priority.

Thank you.

Posted on 6/8/2020

Branch Lobbies Now Open For Scheduled Appointments Only

Our Branch Lobbies are know open for select services by appointment only. To learn more and to Schedule an Appointment visit necu.org/hello

Posted on 6/5/2020

Beginning June 8th Branch Lobbies will be Open for Scheduled Appointments

We're excited to announce that beginning Monday, June 8th, you can begin scheduling in-person appointments for select services in our Branch lobbies.

For more information about scheduling in-person appointments and important safety protocols please visit necu.org/hello.

We can't wait to see you!

Posted on 5/18/2020

NH Main Street Relief Fund

For our small business friends who are looking for relief might be eligible for the Main Street Relief Fund. Business owners must submit the pre-qualification form with all required information by May 29, 2020, this is a mandatory. 

Click here to learn more about this program.

Posted on 5/6/2020

Important IRA Information

Due to the provisions of The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) passed into law on March 27th, 2020 those with traditional IRA’s over the age of 72 (born after July 1, 1949) years of age are not required to take their required minimum distributions (RMD’s) for 2020. This requirement has been waived. If you have automatic distributions and you wish to waive your RMD please contact us to see if you are eligible

Posted on 4/22/2020

Government Stimulus Payment Scams

Scammers may use bogus, official-looking checks in an attempt to steal your money and personal information. Protect yourself from becoming a victim of government stimulus payment scams.

Posted on 4/17/2020

Dover Branch Update

Our Dover branch drive up will reopen on Monday, April 20, 2020.

Please note: the Dover branch lobby along with our other branch locations will still remain closed. 

Posted on 4/16/2020

Important update regarding the federal Paycheck Protection Program

Please be aware that as of Thursday, April 16, the federal funds supporting the Paycheck Protection Program (PPP) have been exhausted. Northeast Credit Union has placed a hold on any applications that were currently in progress prior to Thursday, April 16. We want you to know that, should the PPP be replenished with additional federal funds, our team is prepared to immediately continue the process of these applications.

We know that you and your business were relying on this relief to help you navigate this exceedingly difficult time, and we understand this news is frustrating. Our lending team is closely monitoring this situation, and we will be in touch with you as soon as possible with additional updates.

In the meantime, please feel free to contact us with any questions you may have. We are here to help.

Posted on 4/9/2020

Federal Government Stimulus Checks – What You Need To Know

Over the next few weeks, qualified individuals and families will be receiving a stimulus payment directly from the IRS via direct deposit or by a check in the mail. If you have questions regarding these payments, we have the answers for you! Visit our Federal Government Stimulus Checks Frequently Asked Questions (FAQs).

Posted on 4/6/2020

Dover Branch Temporarily Closed

Northeast Credit Union was informed on Monday, April 6, 2020 that an employee at our Dover branch has tested positive for Covid-19.

Upon receiving this information, we immediately closed our Dover Branch Location, in an abundance of caution for our members, staff, and our communities.

We are following Centers for Disease Control (CDC) guidelines and have deep-cleaned the branch. No other known cases have been reported by branch staff or other members at this time.

We will notify members when we decide to reopen the branch at a later date.

Posted on 4/1/2020

We're still hiring

As more and more members of our communities are facing financial hardship and unemployment, we want you to know we are here for you – and we are still hiring. Northeast Credit Union is committed to the health and wellness of our applicants, employees, and members as financial institutions continue to play a critical role in the everyday lives of our communities. Check out the list of current careers offered at Northeast Credit Union here.

Posted on 3/25/2020

Where can I go to take care of my banking needs?

Learn all of the ways we can help you continue a smooth relationship with us as we have shifted to drive-up only banking. Our teams are still ready to help you with all of you financial questions and concerns. Click to see a chart on all of the ways we can serve your needs.

Fraud & Security Tips

We are sharing tips to keep yourself and your accounts protected. Many opportunist have taken advantage of COVID-19 to scam people, don't be one of them! Learn more about current scams and ways you can stay protected here.

Posted on 3/16/2020

In an effort to exercise extreme caution for our members, staff and those most at-risk within our communities, we have made the decision to close the lobby of each one of our branch locations beginning Wednesday, March 18th until further notice; branch drive-ups will still be open and accessible to you. We must do our part to promote social-distancing to the best of our abilities as recommended by both the Center for Disease Control (CDC) and World Health Organization (WHO).
 
We encourage you to utilize the following options to keep your banking relationship with us running as smoothly as possible during these uncharted times for all of us.
 
Digital Banking Channels:
 

 
Learn how to enroll in Online Banking here.
 
We also encourage you all to take advantage of Mobile Wallet, a tool that allows you to upload your Northeast Credit Union Debit or Credit Card directly to your smartphone to avoid having to use pin pads at point of sale terminals.
 
Remember, aside from Northeast Credit Union ATM locations you also have access to 30,000+ surcharge-free ATMs through the Co-Op ATMs and Shared Branching network.
 
Please reach out to our Contact Center at 888-436-1847 with any additional questions and concerns. We ask that you please be patient with us as we are experiencing higher call volumes than usual and are working to serve as many people as possible.
 
As catalysts for kindness in our communities, we have decided one of the best ways we can be kind to one another is to take the health, safety and overall well-being of our members, and our employees to heart. We owe it to each other to stay healthy and be patient with one another during a challenging time for all of us.
 
As your financial institution you have put a great deal of trust in us to keep your best interest at heart and we will continue to do that. Thank you for being a member, we love having you.
 
Be well.

 

Posted on 3/13/2020

At Northeast Credit Union, our highest priority is the safety & wellness of our members, employees/, and the communities we serve. As your financial partner, we are committed to delivering the same high-quality experience in our branches, over the phone, and online that you can count on.

With the growing concern surrounding the Coronavirus (COVID-19), we are taking precautionary measures to ensure everyone’s safety.

What We Are Doing

  • We have created a cross-disciplinary team to monitor COVID-19 reports from the World Health Organization (WHO), the Centers for Disease Control (CDC), and local officials so we can respond quickly to ensure the safety of our members, employees and to provide business continuity.
  • We are requiring all employees who are feeling ill to remain home.
  • We have removed branch coffee & watering stations.
  • We have expanded our sanitation, cleaning and disinfecting procedures at all locations in accordance with CDC protocols.
  • Our lobbies will be closed and we'll be providing drive-up services only.

Bank Anywhere, Anytime with Mobile & Online Tools

During these times, when it’s best to keep social distancing as a top priority, we encourage you to use our digital services to access your accounts.

  • Online and Mobile Banking – Access your accounts 24/7.
  • Bill Pay – Send money now or schedule a payment for later using your desktop or mobile device.
  • Mobile Deposit – Skip the trip to a branch, and deposit your checks through mobile banking.
  • Telephone Banking - Banking by phone gives you fast, easy, and confidential access to your accounts. Use the touch-tone keypad or go "hands free" by using the voice-activated teller.

Protect Yourself from Fraud - Remember that Northeast Credit Union will never:

  • Send you an email or text message requesting account numbers, passwords, PINs, or other personal information.
  • Send you an email or text message regarding account deactivation or debit/credit card activation/deactivation.
  • Call you and ask you to provide us with information we already have available such as account numbers, passwords, PINs or other personal information.

For additional details about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.

Thank you for your patience as we work through these difficult times. We are working hard to maintain normal levels of service, but we are aware that wait times in the lobbies and over the phone may be extended, this is another good reason we encourage you to bank with us via our digital channels. We are grateful for your business and have your best interests at heart; the safety of everyone is our highest priority.

 Sincerely,

Timothy J. Collia
President/CEO