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Sample Fraud Investigation Email
FISERV is committed to providing you with the most advanced fraud protection solutions available in the marketplace. Although preventive measures have been taken to secure your Debit card account, please call us immediately, toll-free at: 1-877-253-8807
You will be prompted to enter your Case ID: 000000
For your protection, we want to verify that the recent transactions on your Debit card account were made with your authorization. You can reach us 24 hours per day, 7 days per week.
Transaction Information
Date: 9/20/2018
Amount: $XXX.XX
Merchant Name: ABC MERCHANT
Merchant Location: ANY TOWN, ANY STATE
Sincerely,
Northeast Credit Union
Case ID: 000000
Cardholder Name: JOHN DOE
Debit Card Ending in XXXX
**** THIS IS AN AUTOMATED EMAIL. DO NOT REPLY TO THIS EMAIL.
**** Disclaimer Information: This email is confidential and may well be legally privileged. If you have received it in error, you are on notice of its status. Please notify us immediately at 000-555-0000 and then delete this message from your system. Please do not copy it, use it for any purposes, or disclose its contents to any other person. To do so could violate state and federal privacy laws. Thank you for your cooperation.
Sample Fraud Investigation Voicemail
#1 U.S. Transaction
This is the Northeast Credit Union fraud detection center calling to verify recent transactions on your Northeast Credit Union [Debit, Credit or ATM] card ending in [last 4 digits of the card].
Due to unusual activity, a temporary hold may have been placed on your card.
Please have [Member Name] call us as soon as possible at 1-877-253-8807. You'll be asked to enter case number [CaseID]. -Again, the toll-free number is 1-877-253-8807 and enter case number [CaseID].
We are available 24 hours a day. Thank you.
#2 International Transaction Verification
This is the Northeast Credit Union fraud detection center calling to verify recent transactions on your Northeast Credit Union [Debit, Credit or ATM] card ending in [last 4 digits of the card].
Due to unusual activity, a temporary hold may have been placed on your card.
Please have [Member Name] call us as soon as possible at 1-973-682-2652. You'll be asked to enter case number [CaseID]. -Again, the toll-free number is 1-973-682-2652 and enter case number [CaseID].
We are available 24 hours a day. Thank you.
Seeds of Hope Wish List Items
- Nonperishable food
- Canned foods
- Holiday sides
- Cleaning supplies
- Paper towels
- Disinfectant spray or wipes
- Personal Items
- New wool hats or gloves
- Feminine hygiene products
- Hygiene items - shampoo, conditioner, toothbrushes, toothpaste, deodorant, body wash
Families In Transition Wish List Items
- Nonperishable food
- Boxed cornbread, potatoes, stuffing
- Canned cranberry sauce, vegetables (low or no salt and no sugar added), pie filling, gravy
- French fried onions, juice, mini marshmallows, pie crust, spices, coffee, soup
- Household items
- Trash bags, cleaning supplies, soap, disinfectants, paper towels
- Kitchen supplies
- XL twin sheets and comforters
- Personal Items
- Baby diapers, wipes, food
- Brand new hats, gloves, underwear, bras, and socks
- Deodorant, full sized shampoo, conditioner and body wash, shaving cream, toilet paper, travel sized toiletries, razors
St. Vincent de Paul Food Pantry Wish List Items
- Fresh produce
- Tea/Coffee
- Low sodium nuts and nut butters
- Canned fish, chicken, turkey
- Dish detergent
- Laundry detergent
- Oats, rice and other grains - high fiber, whole grains
- Razors, deodorant
- Canned soup and vegetables (low or no salt/sodium)
- Canned fruit
- 100% fruit juice
- Toilet paper
- Liquid hand soap
- Tissues
- Shampoo/Conditioner
- Hand sanitizer
Hope On Haven Hill Wish List Items
- New
- Bottle brushes
- Baby bottles, with assorted nipple flow
- Formula (Similac Advance, Sensitive, or Total Comfort)
- Diapers (all sizes welcomed and appreciated)
- Wipes
- Underpads (disposable changing table pads)
- Hairbrushes
- Nail clippers for adults and children
- Warm throw blankets
- Paper towels
- Toilet paper
- Disinfectant wipes
- Gently Used/New
- Diaper bags
- Sound machines
- Baby monitors
CCEH Wish List Items
- Hand warmers
- Small individual packs of tissues and travel sized toiletries
- 13-gallon trash bags
- Socks
- Rain ponchos
- Gallon sized Ziplock bags
- Bleach, toilet cleaners, disinfecting spray and wipes, floor cleaners
- Bottled water
- Handheld can-openers
- Deodorant
- Razors (men’s and women’s)
- Tents
- Shaving cream
- Hairbrushes and combs
- Feminine hygiene products
- Toilet paper
Northwood Emergency Food Pantry Wish List
- Nonperishable food
- Holiday sides
- Shampoo and conditioner
- Deodorant
- Body wash
- Laundry detergent
- Cleaning supplies
- Toothbrushes and toothpaste
- Feminine hygiene products
- Gift cards to Market Basket and Hannaford
Toys For Tots Wish List
Infants 0-2
- Blocks
- Toddler Ride-On Toys
- Learning games
- Tub Toys
Children 10-13
- Lego Sets
- Science Kits
- Nerf Guns
- Bluetooth Speakers
- Headphones
- Remote Control Cars
- Scooters
- Skateboards
- Arts and Crafts Kits (Jewelry, etc.)
- Fluffy Blankets
Children 13+
- Cologne (Axe, etc.)
- Handheld Games
- Telescopes
- Advanced Art Kits
- Daily Planners
- Bluetooth Speakers/Wireless Headphones
- Advanced Art Kits
- Makeup sets
- Perfume sets
- Handbags
- Hair Straighteners
- Curling Irons
- Nail Kits
- Cosmetic Bags
Gather Wish List
- Most needed items:
- Oatmeal
- Jelly
- Ready to serve soup
- Baked beans
- Rice
- Pasta sauce
- Baking mixes
- Condiments (mayo, ketchup, mustard)
- Soap (bar, hand, laundry, dish)
- General items
- Nonperishable food
- Holiday sides
- Personal hygiene items
Gifts From the Heart
How it works:
- Stop into the Berlin Branch and select a tag from the tree.
- Purchase the item(s) on the tag and bring them back to our branch by December 12th.
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